• Lead customer onboarding and training sessions to help users get productive quickly • Host office hours and follow-up sessions to support ongoing learning and adoption • Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom • Review customer usage to identify blockers, confusion, or opportunities for improvement • Escalate bugs and product issues to Engineering and track them as needed • Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos • Partner with Customer Success, Product, and Engineering to share customer feedback and insights • Support teammates by answering questions and contributing to team workflows