Service Account Manager

Location

United States

Posted

8 hours ago

Salary

Not specified

Seniority

Senior

Bachelor DegreeEnglish

Job Description

• Selling products for Pulp Service Business in the following process areas: Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation. • Visit customers in Washington, Oregon, Idaho and Wyoming on a regular cycle. • Identify existing sales opportunities and generate new opportunities during each visit. • Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. • Enter and manage this information in the web-based CRM tool. • Maintain active communications with product group personnel regarding all opportunities. • Participate and support final negotiations to obtain orders. • Continuously develop and maintain contacts in Engineering, Maintenance, and Operations. • Maintain customer satisfaction by ensuring all issues are identified and resolved. • Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates. • Document and communicate mill visits in writing through Customer Interaction Center in timely manner.

Job Requirements

  • B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
  • Proven success in sales and/or service.
  • Experience in the pulp & paper industry preferred.
  • Established relationships with pulp & paper customers in the region is a plus.
  • Strong intrapersonal skills and ability to communicate effectively in English.
  • Excellent organizational skills and the ability to multitask.
  • Fluent in Word, Excel, Outlook, and PowerPoint.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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