• Translate business requirements into Dealer Management System (DMS) configurations or enhancements • Act as the client’s point of contact during deployment and provide post-go-live support (hypercare) • Work to understand business processes and possible improvements and be the liaison between business stakeholders and development team. • Apply business process and system expertise to bring forth leading practices in Auto Dealerships • Provide product training to dealer staff across departments (sales, service, parts, accounting) • Manage and execute test plan activities, including requirements-based test plans to assess the quality of digital project deliverables, and facilitation of user acceptance testing • Support robust change management programs to increase adoption for our clients • Partner with project managers to identify project risk and issues. Work together to collaboratively develop and articulate mitigate strategies • Participate in the development and deployment of implementation methodologies, trainings and toolkits through internal initiatives • Support sales cycles as needed as a Subject Matter Expert. • Support the build of project approach and proposals for opportunities with new clients. • Invest in your professional development individually and through participation in firm wide learning and development programs • Support the growth and development of team members and clients through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals