Accelerated Insights, Prudent Decisions.
Director, Customer Success
Location
Massachusetts
Posted
3 days ago
Salary
Not specified
Seniority
Lead
Job Description
Job Requirements
- 8+ years of customer success, account management, or implementation experience in B2B SaaS or enterprise software
- Proven experience in pharmaceutical, biopharma, biotech, or life sciences industries
- Working knowledge of drug development processes, portfolio management, and deal evaluation frameworks—you can speak credibly with BD, Portfolio Strategy, and R&D leaders
- Demonstrated ability to navigate complex, multi-stakeholder decision-making within large pharmaceutical organizations
- Strong technical aptitude with ability to quickly master sophisticated software platforms and explain technical concepts to non-technical audiences
- Exceptional executive presence and communication skills—equally comfortable presenting to C-suite executives and conducting hands-on training sessions
- Entrepreneurial mindset with comfort operating in fast-paced, high-growth environments where priorities evolve quickly
- Track record of driving measurable customer outcomes and achieving retention/expansion targets
Benefits
- Professional development opportunities
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