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Wavelo

We're reimagining telecom systems for the modern world, one event at a time

Vice President – Professional Services

Vice PresidentVice PresidentFull TimeRemoteTeam 51-200Since 2022H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

60 days ago

Salary

$222.7K - $247.4K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Build and scale a high-impact, product-aligned Professional Services organization. • Ensure Professional Services accelerates adoption of the platform without becoming overly custom or resource-intensive. • Define Professional Services strategy to support a SaaS, subscription-first business model. • Design service offerings that prioritize standardization, configurability, and reuse over custom development. • Own end-to-end delivery of implementations, integrations, migrations, and upgrades. • Drive continuous improvement in delivery velocity, quality, and predictability. • Own the Professional Services P&L with a strong focus on gross margin, utilization, and cost control. • Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention.

Job Requirements

  • 10–15+ years of experience in Professional Services or Consulting leadership within a SaaS telecom or telecom-adjacent software company.
  • Proven experience scaling Professional Services in a subscription-based business.
  • Strong understanding of telecom SaaS platforms (e.g., OSS/BSS, CPaaS, billing, provisioning, network automation).
  • Demonstrated ownership of a services P&L with strong margin performance.
  • Experience balancing standardization with customer-specific needs in enterprise SaaS deployments.
  • Executive-level customer presence with experience supporting enterprise and carrier-grade customers.

Benefits

  • fair compensation
  • generous benefits

Related Categories

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