Role Description

We are looking for a motivated and detail-oriented Junior Business Analyst to join our Client Services team. You will work closely with Client Services stakeholders and IT to support day-to-day operations, help document business processes, and assist in analyzing and improving system functionality. This is a full-time, remote position. Compensation for the position is an annual base salary of $50,000 to $55,000 per year, depending on experience, plus the role is eligible for a year-end discretionary bonus and benefits.

Key Responsibilities

• Collaborate with IT and Client Services teams to gather and document system enhancement requests.
• Assist in writing clear and concise business requirements and documenting them.
• Help analyze current business processes, identify areas for improvement, and translate business needs into action with support from our Strategic Operations Business Analyst.
• Support the creation and maintenance of Standard Operating Procedures (SOPs).
• Assist in generating and analyzing reports using Excel, Salesforce, and Sigma to support team goals.
• Participate in User Acceptance Testing (UAT) for new system features and enhancements.
• Process administrative work including running skip traces and sending SMS blasts.
• Help develop and update training materials and assist with user training when needed.
• Provide general project support, including maintaining project timelines and tracking progress, and perform other administrative and analytical tasks as assigned.

Qualifications

• Strong analytical thinking and attention to detail.
• Clear written and verbal communication skills.
• Willingness to learn and contribute to a team-oriented environment.
• Basic understanding of documenting processes and using flowcharting tools (e.g., Lucidchart or similar).
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Exposure to Salesforce, Sigma, or similar reporting tools is a plus.
• Ability to stay organized and manage multiple tasks simultaneously.

Requirements

• Bachelor’s degree required.
• 1 year or more of experience in a business analysis, operations, or project coordination role is preferred.
• Exposure to tools such as Salesforce, Azure DevOps, or Lucidchart is a plus.

Language Ability

• Must be able to read, write, and speak fluent English.

Physical Demands

• This job requires remaining in a stationary position, often standing or sitting for prolonged periods.