• Address and resolve complex issues escalated by Product Support Specialists. • Follow escalation matrix for unresolved issues to hardware, and software teams as necessary. • Utilize electrical wiring diagrams / schematic to troubleshoot issues • Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions • Read and interpret device logs to identify and resolve problems. • Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines • Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment • Create and update the ticketing tool daily • Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems. • Travel to different sites as needed to provide on-site support for customers • Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.