• Be the voice of the customer within InterPayments. Tactfully drive their issue to resolution regardless of what party or department owns the issue. • Track all aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions. • Support customers' implementation success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines. • Provide training and end-user support during onboarding. • Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records. • Update internal implementation tracking systems and prepare presentations to provide visibility into implementation progress and learnings. • Project manage all tasks of our portfolio of customers as they implement InterPayments’ solutions from kick-off to go-live. Continuously engage internal and external business partners as part of the project management process. • Answer technical questions regarding implementing our solutions. Follow and improve InterPayments’ established implementation standards and operating procedures. • Be a first line of response to triaging and diagnosing technical blockers. Perform Root cause Analysis and document issues and solutions for our knowledge base.