Built on more than 130 years of experience, GE Vernova, a division of General Electric (GE), is leading a new era of energy by electrifying the world while work
Senior Customer Success Manager
Location
United States
Posted
4 days ago
Salary
$104.2K - $173.7K / year
Seniority
Lead
Job Description
Role Description
The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be the primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals, while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.
Qualifications
- Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls).
- Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management.
- 50% travel required and must live within Americas.
Requirements
- Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
- Own and manage contract setup, delivery, and financials (Revenue & CM).
- Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
- Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
- Act as the first point of contact for all contract and customer-related issues.
- Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
- Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
- Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.
- Collect all customer site data, go for site health checks and revert back to customers with recommendations for better site operations.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
- Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability benefits.
- Life insurance.
- 12 paid holidays.
- Permissive time off.
Job Requirements
- Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls).
- Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management.
- 50% travel required and must live within Americas.
- Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
- Own and manage contract setup, delivery, and financials (Revenue & CM).
- Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
- Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
- Act as the first point of contact for all contract and customer-related issues.
- Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
- Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
- Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.
- Collect all customer site data, go for site health checks and revert back to customers with recommendations for better site operations.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
- Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability benefits.
- Life insurance.
- 12 paid holidays.
- Permissive time off.
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