Patient Care Coordinator

Intake management, documents & follow-up scheduling · all departments | $18-24/ hr 

Key responsibilities

• Send intake forms same day an appointment is scheduled
• Follow up on outstanding intake forms 
• Upload completed intake forms and referral documents to correct platforms
• Confirm all documents are complete 48 hours before every appointment
• Verify PA approval status in patient record at pre-appointment check — med mgmt only
• Notify clinical team when patient file is complete and ready
• Schedule follow-up appointments post-initial visit — priority for med mgmt recurring
• Manage rolling intake queue across all active patients simultaneously

Required qualifications

• 1+ year experience in healthcare administrative or patient services role
• Strong organizational skills — managing large rolling task queues
• Excellent written and verbal patient communication
• Proficiency with electronic health record platforms and document management
• HIPAA knowledge and compliance awareness

Preferred qualifications

• Experience in behavioral health or mental health practice setting
• Familiarity with intake processes across multiple service types
• Experience with prior authorization tracking and follow-up workflows
• Certified Healthcare Administrative Professional (cHAP) or equivalent

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