• Own end-to-end reconciliation across all Astra rails: Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin • Build and maintain daily/intraday settlement processes that catch breaks early and resolve them fast • Partner with Engineering to automate reconciliation pipelines -- reducing manual toil, not just documenting it • Establish clear exception workflows: categorize, route, escalate, and close breaks within defined SLAs • Own the source-of-truth ledger that Finance, Product, and Banking partners can rely on • Design and operate the monitoring layer for transaction health: success rates, latency, return codes, and anomalies by rail • Build alerting that surfaces edge cases -- stuck transactions, unexpected return codes, settlement gaps -- before clients feel them • Partner closely with Engineering to instrument observability, write runbooks, and build self-healing automation where it makes sense • Own post-mortems on operational failures: root cause, remediation, and preventing recurrence • Track and report on operational KPIs weekly: settlement break rates, dispute win rates, mean time to resolve • Own the full dispute lifecycle across card network and ACH rails: intake, evidence compilation, submission, and outcome tracking • Build and maintain a dispute calendar that ensures no response deadline is missed across Visa, Mastercard, and NACHA • Manage the evidence workflow in coordination with clients and the Customer Success team • Track dispute rates by client, rail, and transaction type -- and surface patterns that indicate upstream product or onboarding issues • Serve as the day-to-day operational contact for Astra's banking partners across settlement, funding, and exception handling • Own the operational relationship with card networks (Visa Direct, Mastercard Move) and RTP/FedNow operators • Coordinate with Compliance on NACHA rule adherence, return rate thresholds, and network reporting requirements • Surface partner-level issues -- degraded rails, delayed settlements, network outages -- and manage communications internally