• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management) • Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity • Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions • Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes • Translate complex CMDB and ITOM concepts into clear, business‑focused language for non‑technical stakeholders • Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB • Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls • Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments • Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift • Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies • Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB • Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, shared‑ownership environment