Role Description

We are seeking a highly motivated individual to join us as a Patient Operations Management Associate in our Clinical Operations team. The Patient Operations Management Associate role is responsible for supporting the oversight and management of the Participant Pathway related to the scheduling, coordination and tracking of investigational product through the allogeneic enrollment process. This role will help oversee aspects of clinical logistics for one or more clinical trials at Allogene. The role must be able to work collaboratively with cross-functional teams to support study enrollment and corporate initiatives.

• Manage patient scheduling tools, guidelines, work instructions, and dashboards for cell therapy product delivery.
• Support tracking and reporting investigational product logistics information and patient metrics utilizing databases, spreadsheets, and other tools.
• Support communication plans and templates for regular updates with Clinical Operations and sites on patient status.
• Train to handling manuals and training materials for clinical sites regarding patient material shipping and product receipt to CRO staff, clinical site staff, and other audiences as needed.
• Support IP logistics and supply chain processes for domestic and international clinical trial activities.
• Support the management of vendors and systems associated with IP logistics with cross-functional stakeholder(s).
• Participate in meetings to support the launch of clinical trials and ongoing enrollment activities.
• Collaborate with key stakeholders to ensure a thorough patient journey program.
• Recommend process improvements and promote a culture of collaboration and execution excellence.
• Provides training to CRO staff, clinical site staff, and other audiences as needed.
• Participate in the development, review and implementation of SOPs and processes, as needed.

Qualifications

• Bachelor’s degree or relevant experience.
• Preferred experience in healthcare industry and FDA regulated environment.
• Understands basic FDA & EMA regulations, ICH guidelines, GCP, and GMP.
• Experience with clinical logistics and pharmaceutical supply chain systems.
• Experience managing logistics activities for outsourced drugs such as warehousing, transportation, customs clearance and invoicing.
• Familiar with domestic and international logistics/transport of biologic material: IATA, ICAO, ADR, DOT, WHO.
• Excellent interpersonal and collaboration skills.
• Able to work independently and collaboratively to accomplish primary objectives.
• Demonstrates strong analytical skills to develop solutions to a variety of complex problems.
• Organizational skills with the ability to multi-task and prioritize planning of activities.
• Can support or lead vendor management efforts, as needed.
• Self-starter, possessing a strong work ethic, ability to drive change, and passion for helping others.
• Candidates must be authorized to work in the U.S.

Benefits

• Annual performance bonus.
• Equity.
• Health insurance.
• Generous time off (including 2 annual holiday company-wide shutdowns).
• Much more.