• Consults with existing and potential clients (airlines, MRO companies) to assess and understand equipment raw material needs and systems requirements. • Drafts, or assists with the drafting, of high impact sales presentations and other documentation and materials that explain products and services to customers. • Oversees customer account management, including negotiating contracts and agreements to maximize profit. • Takes part in periodic Strategic Marketing Meetings to position the company for further growth. • Provides expertise and support to sales teams to communicate products, services, and client needs. • Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics. • Manages and updates customer databases, or portals, as required. • Resolves any issues and problems faced by customers and addresses customer issues and complaints promptly to ensure satisfaction and maintain trust. • Plays an integral part in generating new sales that will turn into long-lasting relationships. • Ensures that customer needs are met, which may include product modifications. • Proposes improved materials or new products to customers and explains benefits of changes. • Communicates with customer throughout the order fulfillment process. • Expedites and traces customer orders. • Communicates with management and other employees to facilitate customer satisfaction and further sales. • Provides support to customers and resolves problems with installed equipment. • Prepares product orders and schedules deliveries. • Assists with research and development of new products. • Participates in (global) exhibitions promoting Future Metals product portfolio. • Organizes own agenda and travel. • Travel 65-80%