• Drive design and implementation of operational metrics, dashboards, and standardized cross-organizational reporting systems in coordination with internal and vendor analytics teams • Lead demand forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes • Establish foundational architecture and automated systems to enable vendor data analysts to build and maintain scalable operational reporting • Oversee standardized business review frameworks and hold vendors accountable to SLAs, KPIs, and committed action plans • Develop short and long-term project roadmaps, managing timelines, impact, and documentation for internal customers and vendor leadership • Align with senior stakeholders on quarterly objectives, reporting on program metrics to continuously improve area effectiveness