• Lead day-to-day operations at Sendero Ranch to ensure a seamless, high-quality experience for all guests and programs • Partner closely with Leadership Programs, Corporate Events, Security & Safety, EHS, and other cross-functional teams to plan and execute multi-day leadership retreats and other events • Oversee logistics for ranch programs, including travel coordination, transportation, room assignments, activities, and operational agendas • Develop, maintain, and iterate operational playbooks for ranch operations, including event and venue operations, front desk/guest services, janitorial, and food & beverage • Proactively identify and resolve operational issues, troubleshooting challenges in real time to protect the guest experience • Lead and develop a hybrid team of on-site staff, remote planners, and third-party providers to deliver best-in-class hospitality and service • Manage key vendor relationships (e.g., housekeeping, F&B, transportation, maintenance, activities), including performance, service levels, and alignment with Netflix culture • Serve as a primary on-site point of contact for Leadership Programs and other internal partners, ensuring operational plans align with program goals • Build strong relationships with Netflix business leaders and program facilitators to understand their needs and translate them into operational solutions • Champion a high-touch, personalized guest experience that reflects Netflix’s culture and values • Oversee the day-to-day condition and readiness of ranch facilities, including lodging, meeting spaces, outdoor areas, and support spaces • Manage operational budgets for Sendero Ranch in partnership with UCAN Venues leadership, including forecasting, tracking, and identifying efficiencies