• Manage customer relationship related to pharmaceutical distribution services, ensuring compliance with national contracts. • Serve as the liaison between customers and internal departments, leading escalation and resolution efforts. • Conduct internal and external training on company technology and programs. • Perform pre-call planning, including report generation and identification of customer initiatives. • Consistently utilize Customer Relationship Management (CRM) software to document activities and meet contractual commitments. • Build and foster relationships with key internal and external stakeholders. • Schedule and conduct travel to onsite customer locations as required. • Provide education and support for ordering and reporting systems. • Advise on inventory management, account utilization, and industry trends. • Participate in team meetings, projects, and ongoing professional development.