• Lead the implementation, maintenance, and continuous improvement of the ISO 45001 Occupational Health & Safety Management System across all U.S. BPO locations • Ensure compliance with OSHA, state-specific safety regulations, and applicable local occupational laws and regulations • Manage and support internal and external audits, including certification audits, surveillance audits, and client-driven assessments • Serve as the primary point of contact for health and safety compliance across all sites • Manage risk assessments, hazard identification, and incident investigations; ensure timely corrective and preventive actions • Develop, update, and enforce health and safety documents, policies, procedures, and emergency response plans • Analyse safety metrics and trends to identify risks and opportunities for improvement • Partner with site leadership, HR, Facilities, and Operations to embed safety practices into daily operations • Deliver safety training, awareness programs, and compliance education to employees and leadership • Ensure timely resolution of compliance issues and escalations. Prepare and maintain documentation, reports, and records required for audits and regulatory compliance • Manage workers’ compensation claims and compliance in 50 states