For 39 years, DSI has provided enhanced value that delivers results for our clients and partners.
Contact Center Trainer
Location
United States
Posted
63 days ago
Salary
Not specified
Job Description
Job Requirements
- Prior experience training in a wireless telecom contact center is required
- Strong understanding of call center operations, especially escalation processes and resolution techniques
- Excellent communication, facilitation, and interpersonal skills
- Proven ability to lead, coach, and inspire others to succeed
- Self-motivated with a passion for continuous improvement and learning
- Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to leadership, both inside and outside our organization
Benefits
- Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
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