• Post signed SOW, drive execution across workstreams, stakeholders, ensuring operational alignment and rollout. • Play the lead role on implementation for our largest and most complex contracts. • Be the voice for our clients internally and develop an in-depth understanding on their needs that Cayaba can grow into serving. • Support Cayaba’s client relationship management strategy and how this function will scale with a growing number of contracts. • Anticipate clients’ and members’ needs or operational challenges in market, and ensure mitigation or contingency strategies are in place. • Prepare and deliver Monthly and Quarterly (MBR & QBR) business reviews to clients, investors, and internal stakeholders demonstrating progress towards shared success measures including member engagement, utilization, clinical impact, and ROI while demonstrating a strategic command of the client’s experience and linking results to the client’s desired business outcomes and goals. • Mitigate churn risk and proactively engage cross-functional Cayaba Care business partners to advance client strategy while serving as the client’s advocate within Cayaba Care. • Continually assess Cayaba’s value proposition from a members and client perspective. • Build and maintain strong relationships with client leadership teams to enable more efficient implementation timelines. • Participate in special projects to improve effectiveness of partnerships; client and member experience as needed. • Assess and maintain optimal capacity planning for service providers, demand, and gross margin models. • Partner with Care Delivery on Standard Operating Procedures changes affecting economics or staffing.