Boomi logo
Boomi

Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere.

Technical Account Manager

Location

United States

Posted

4 days ago

Salary

$140K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

• Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi • Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities • Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go to” person • Proactively monitor your customers’ Boomi environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal” • Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance • Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health • Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product • Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

Job Requirements

  • Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications
  • 5+ years or relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus
  • Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
  • Strong understanding of enterprise infrastructure, software and cloud architecture
  • Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
  • Strong active listening and empathy skills
  • Polished, persistent and influential communicator
  • Occasional travel

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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