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Director, Business Process Architecture – ServiceNow/IRM, Security, Risk & Resilience

ServiceNowServiceNowFull TimeRemoteTeam 501-1,000H1B No SponsorCompany Site LinkedIn

Location

Arizona + 4 more

Posted

64 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCloudService Now

Job Description

• Facilitate executive level workshops, translating business requirements into prioritized outcomes • Provide input to the Global Engineering Capability Leader on strategic decisions, budgets, hiring, and process changes • Conduct workshops and lead multiple implementations from a customer strategy standpoint • Lead customers in process definition and mapping • Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan • Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization). • Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation • Develop strategic plans for measurable implementation approach • Develop supporting tactical plans for strategic scope • Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers • Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners • Develop and nurture relationships with technology vendors and services partners • Maintain an updated holistic view of changing architecture for solution environments, updated with each release of capability • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan • Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization). • Oversee the development of Business Process Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching • Mentor customer and partner technical resources during implementation projects. As needed, conduct informal, ad-hoc training sessions. • Support the Company's vision and promote the Company's core operating values

Job Requirements

Strong knowledge of business process architecture principles for cloud-based platforms
Experience working and managing team with industry risk and security regulations, standards, and frameworks such as NIST, ISO, CoBIT, ISF, PCI, SANS, FedRAMP, GDPR
Experience facilitating executive level workshops
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundations (nice to have and ability to obtain)
Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective.
Consulting orientation, able to handle stressful customer situations diplomatically
Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members.
Experience with Risk Frameworks/ServiceNow IRM
Experience with SecOps applications and frameworks
Strong problem-solving skills: ability to simplify complex situations
Comfortable working in a matrixed organization
Strong relationship management skills with all levels
Ability to lead a group of teams located across multiple time zones
Comfortable working with ambiguity and change
BSc in CS, IT or similar technical discipline or equivalent experience
Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource would be nice to have
Experience facilitating executive level workshops.

Benefits

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.