• Provide technical supervision and guidance for BI and PIP claims handled by TPAs, ensuring adherence to program standards and best practices • Apply advanced knowledge to oversee rideshare claims, including coverage analysis, litigation management, and fraud awareness • Drive optimal claim outcomes by controlling indemnity, expense, and litigation costs through timely reserving, trial preparation, and resolution strategies • Conduct regular audits of TPA-managed claims to ensure accuracy, timeliness, and compliance with established procedures • Review claims data, reserve adequacy, and performance metrics to identify trends and recommend process improvements • Stay informed on evolving rideshare regulations, policy changes, and litigation developments • Work independently in a remote environment while maintaining strong accountability and ownership of results • Partner with internal/external teams, TPAs, defense counsel to support program objectives and drive consistent outcomes