Empowering a Modern Digital Government.

Senior Customer Success Consultant

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 1999H1B SponsorCompany Site LinkedIn

Location

United States

Posted

28 days ago

Salary

$70K - $78K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience. • Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints. • Identify and document expansion opportunities through the Client Services Qualified Leads Program. • Regularly achieve quarterly and annual targets for managing NPS Program responses, Customer Health Score outreach, and Strategic Reviews for your dedicated Customer Portfolio. • Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals. • Coordinate and lead new-hire onboarding and boot-camp programs and/or serve as a kick-starter resource. • Proactively identify churn risks within your portfolio and drive mitigation strategies through clear, timely risk reporting, collaborative action plans, and focused retention efforts. • Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends. • Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert in our products and respective civic and citizen knowledge pillars.

Job Requirements

3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company.
Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools.
Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation.
Change management experience.
Exceptional interpersonal skills for internal and external relationship-building.
Ability to thrive in a lean, self-propelling, proactive environment.
Commitment to diversity of thought and consideration of different ideas.

Benefits

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.