• Lead onboarding and activation for new customers transitioning from Sales, ensuring a smooth and successful start. • Conduct product trainings to help partners understand features, best practices, and opportunities for immediate value. • Own a portfolio of SMB restaurant partners as their primary point of contact. • Build strong, trust-based relationships through regular check-ins and strategic business reviews. • Develop and manage customer success plans with clear goals, timelines, and KPIs. • Monitor customer health metrics to proactively identify churn risks and retention opportunities. • Identify and support upsell and cross-sell opportunities aligned with customer needs. • Drive renewal success and long-term account expansion. • Act as the voice of the customer internally—sharing insights and feedback with Product, Sales, and Marketing. • Analyze usage data, performance trends, and campaign results to deliver actionable insights. • Maintain accurate account records and reporting in Salesforce and internal dashboards. • Serve as an escalation point for customer issues, coordinating timely resolution with internal teams.