• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, Onsite Servicers, and CMSO Support teams throughout the customer engagement. • Provide Customers a single point of contact for Contract management and ensure service delivery and Service Level Agreements (SLA) compliance. • Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes. • Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables. • Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer. • Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure. • Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations. • Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities. • Manage the service contract renewal process for all assigned service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes.