Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Facilitate the onboarding process for new clients, ensuring a smooth transition and successful implementation of products or services. • Prepare welcome kit materials for new client onboarding. • Identifying the client’s specific business needs and coordinating the configuration of software and client set up to fit their existing workflows. • Coordinating the resolution of "Day 1" bugs and integration issues during client launch. • Provide training, demonstrations, and best practice recommendations to clients to optimize their use of products or services. • Assist in the development and maintenance of knowledge resources, tutorials, and documentation to support client self-service and learning. • Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses. • Other administrative tasks, as needed.

Job Requirements

  • 3+ years of experience in operational roles
  • 3+ years of experience in the interpretation industry
  • B.A./B.S.
  • Familiarity with industry scheduling tools and on demand interpreting platforms
  • Comfortable in a fast-paced, deadline-driven environment and able to multitask
  • Ability to work independently as well as in a team
  • Excellent written and verbal communication skills
  • Excellent client-facing skills.

Benefits

  • Health
  • Dental
  • 401k
  • Vision
  • Pet Insurance
  • PTO
  • Paid Holidays
  • flexible work schedule

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