• Responsible for the development, service delivery, and execution of Cigna’s integrated pharmacy benefit management (PBM) strategy focused on growth, retention, and profitability for Select and U3000 pharmacy clients • Serves as the primary pharmacy business relationship leader across internal partners and oversees a team of client‑facing pharmacy account executives and clinical account managers • Drives market‑specific strategies, leads cross‑functional collaboration, and ensures delivery of high‑value pharmacy solutions that meet financial, clinical, and service objectives • Drive sales, retention, and profitability activities aligned to Regional (RGL) and Market (MGL) P&L goals • Develop and execute segment‑specific (Select/U3000) best practices, upsell strategies, and market business plans across U.S. Commercial markets • Achieve financial and performance metrics including client P&L improvement, margin growth, client satisfaction (NPS), and retention • Provide strategic leadership and subject matter expertise on pharmacy affordability and clinical management programs to internal medical, sales, and matrix partners • Partner with medical sales teams to assess market‑specific competitive dynamics and inform product development and sales strategies • Develop and oversee regional service and operational models to meet or exceed client persistency and pharmacy carve‑in goals • Direct and support ongoing education and training for sales teams related to Cigna’s integrated pharmacy and medical solutions, as well as competitive PBM offerings • Lead, coach, and manage a team of pharmacy subject matter experts through goal setting, performance management, and organizational change • Collaborate with underwriting and medical sales to address competitive pricing challenges and retention strategies • Identify, cultivate, and convert carve‑in pharmacy opportunities for middle market clients currently using external PBM vendors • Analyze performance reporting to ensure execution plans are delivering expected results and adjust strategies as needed • Partner with marketing to develop effective sales messaging, proposals, presentations, and client communications • Build and maintain strong relationships with brokers, consultants, and key client stakeholders, serving as a trusted advisor • Provide oversight of service plan execution and escalate operational issues as needed • Participate in “Best and Final” sales presentations • Work cross‑functionally with IT, Legal, Compliance, Operations, CIPM partners, and Express Scripts (ESI) support and account teams • Communicate client insights, risks, and feedback to senior leadership