• Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service. • Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents. • Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune. • Lead the migration of PCs to Intune and help build secure, scalable configuration standards. • Implement and refine zero-touch provisioning strategies for new devices. • Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning. • Support identity and access management workflows, including Okta integrations, SAML/SCIM configuration, and workflow automation. • Identify opportunities to streamline IT operations through automation and AI-driven tooling. • Collaborate with cross-functional partners to maintain compliance, documentation, and operational consistency.