• Collaborate with business stakeholders to understand and document requirements, processes, workflows, and objectives • Conduct analyses of existing business systems and processes to identify areas for improvement • Support technology teams in translating business requirements into technical designs • Manage the delivery of small projects, including documenting tasks and providing status updates • Engage with key business stakeholders to identify testing and rollout strategies • Assist stakeholders with testing system changes • Create knowledge base articles, user guides, and process documentation