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Technical Onboarding Specialist – Contract

Solutions EngineerSolutions EngineerContractRemoteTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

31 days ago

Salary

$29 - $32 / hour

Associate Degree1 yr expExperience acceptedEnglish

Job Description

• Bridge the gap between purchase and product value for school administrators. • Work closely with school administrators, Support, Product, and Engineering teams to resolve technical hurdles. • Manage the end-to-end onboarding journey for paid offerings, tracking and prioritizing complex onboarding cases.

Job Requirements

  • 1+ years of experience in technical and customer-facing roles.
  • Proven ability to simplify complex technical topics for a non-technical audience.
  • Strong prioritization and organizational skills, with the ability to manage multiple calls, tickets, and internal communications in a fast-paced environment.
  • Proven ability to build trust and rapport with customers through empathetic and proactive communication.
  • Ability to work 40 hours a week for a 6-month duration

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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