• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals • Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value • Translate technical requirements and execute system configuration setup • Ensure data quality, integrity, and security requirements for all customer databases • Assess and validate the implementation plan and manage communication among project stakeholders • Troubleshoot and resolve configuration issues with great attention to detail • Update and maintain training databases to incorporate new product releases, enhancements, and leading practices • Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes • Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Test, pilot, and document new professional services offerings • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations