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Role Description

As a Founding Solutions Engineer, you will play a critical role in bringing the Suppli platform to life for customers. This is a customer facing role where you will lead end-to-end ERP integration projects while also partnering closely with our engineering team. You will inherit a solid foundation of documentation, but will have the opportunity to develop best practices and create scalable, repeatable processes. In as many words, you should have a builder mindset.

This role blends technical execution, customer leadership, and cross-functional collaboration, making it ideal for someone who thrives in fast-paced environments and enjoys building from the ground up.

Who Thrives Here

• Clear, Confident Communicator: You communicate effectively with both technical and non-technical stakeholders, translating complex concepts into clear, actionable insights.
• Thrive in Fast-Paced Environments: You juggle multiple priorities with ease and energy, staying organized and focused in a high-growth, constantly changing environment.
• Bias for Action: You move with urgency and intensity, prioritizing execution and results over perfection. You believe in getting things done now—not later.
• Strong Project Leadership: You lead projects end-to-end, aligning cross-functional stakeholders and driving initiatives to successful completion.
• True Ownership Mentality: You take full responsibility for outcomes—owning both wins and setbacks—and continuously seek feedback and improvement.
• Builder’s Mindset: You design solutions with scalability and repeatability in mind, always looking for ways to improve processes and raise the bar for future implementations.

This Isn’t a 9–5 Role: Building an amazing company means going the extra mile. You’re comfortable putting in the work when it matters — late nights, early mornings, and whatever it takes to deliver for customers and the team in a fast-moving startup environment. We aren't a face time culture, but we work hard when we need to.

What You’ll Own

• End-to-End Customer Implementations: Own the full lifecycle of customer onboarding and ERP integrations — from kickoff through go-live and post-launch stabilization.
• ERP Integrations: Lead complex integrations with customer ERPs (e.g., Infor, Epicor, etc), working hands-on with data mappings, workflows and edge cases.
• Implementation Playbooks: Build and refine repeatable implementation processes, documentation, and best practices that scale as the company grows.
• Cross-Functional Execution: Act as the connective tissue between customers, Product, Engineering, Sales, and Support — surfacing feedback, unblocking issues, and driving execution.
• Integration Support & Escalations: Serve as the point person for integration-related issues during and after go-live, troubleshooting ERP syncs, data discrepancies, and edge cases in partnership with Engineering and Support.

Must-Have

• 3+ years of work experience
• ETL / Integration Experience: Proven experience leading integrations ideally in finance, accounting, or payments-related products.
• Experience with Customer-Facing Implementations: Experience owning end-to-end implementations for B2B SaaS customers, acting as the primary point of contact from kickoff through go-live.
• Technical Fluency: Comfortable working with APIs, data mappings, webhooks, SFTP, and system workflows — you don’t need to code, but you can get technical fast.
• Startup or High-Growth Experience: Experience in early-stage or fast-scaling environments.

Bonus Points

• Accounts Receivable / Finance Exposure: Hands-on experience with AR, invoicing, payments, cash application, or adjacent finance workflows.