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Director of Contract Operations
Location
United States
Posted
64 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglish
Job Description
• Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists
• Develop and maintain standardized contract templates, pricing schedules, and legal playbooks
• Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals
• Oversee contract execution processes, including signature workflows and record retention
• Manage contracts across federal, state, local and private-sector government customers
• Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids)
• Oversee contract compliance with applicable regulations
• Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms
• Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability
• Review and approve non-standard contract terms, pricing exceptions, and discounting requests
• Support enterprise and complex deals, including multi-year agreements and large deployments
• Provide guidance to Sales on contracting requirements and deal structuring
• Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells
• Ensure contract data accuracy to support billing, revenue recognition, and forecasting
• Reduce friction and cycle time for renewals and expansions
• Own and optimize contract operations processes, policies, and documentation
• Lead implementation and ongoing management of contract lifecycle management (CLM) tools
• Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance
• Scale contract operations to support company growth
• Lead and develop a contracts or deal desk team (as applicable)
• Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success
• Educate internal stakeholders on contracting best practices and compliance requirements
Job Requirements
- 8–12+ years of experience in contract operations, deal desk, legal operations, or revenue operations
- Deep understanding and experience in public sector contracting and procurement processes
- Proven experience supporting complex, enterprise-level deals
- Strong operational mindset with excellent attention to detail
- Ability to balance risk management with business enablement
- Experience with federal contracting and procurement vehicles
- Familiarity with FAR/DFARS or state procurement frameworks
- Experience implementing or managing CLM systems (e.g., Ironclad, Icertis, DocuSign CLM)
- Prior people management experience
- Background working closely with legal counsel
Benefits
- medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- flexible PTO
- fully remote workplace
- technology stipend
- opportunities for advancement
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