First Due

End-to-end software for Fire & EMS agencies - built to run your entire operation in one place.

Director of Contract Operations

OperationsOperationsFull TimeRemoteTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

64 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglish

Job Description

• Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists • Develop and maintain standardized contract templates, pricing schedules, and legal playbooks • Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals • Oversee contract execution processes, including signature workflows and record retention • Manage contracts across federal, state, local and private-sector government customers • Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids) • Oversee contract compliance with applicable regulations • Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms • Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability • Review and approve non-standard contract terms, pricing exceptions, and discounting requests • Support enterprise and complex deals, including multi-year agreements and large deployments • Provide guidance to Sales on contracting requirements and deal structuring • Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells • Ensure contract data accuracy to support billing, revenue recognition, and forecasting • Reduce friction and cycle time for renewals and expansions • Own and optimize contract operations processes, policies, and documentation • Lead implementation and ongoing management of contract lifecycle management (CLM) tools • Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance • Scale contract operations to support company growth • Lead and develop a contracts or deal desk team (as applicable) • Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success • Educate internal stakeholders on contracting best practices and compliance requirements

Job Requirements

  • 8–12+ years of experience in contract operations, deal desk, legal operations, or revenue operations
  • Deep understanding and experience in public sector contracting and procurement processes
  • Proven experience supporting complex, enterprise-level deals
  • Strong operational mindset with excellent attention to detail
  • Ability to balance risk management with business enablement
  • Experience with federal contracting and procurement vehicles
  • Familiarity with FAR/DFARS or state procurement frameworks
  • Experience implementing or managing CLM systems (e.g., Ironclad, Icertis, DocuSign CLM)
  • Prior people management experience
  • Background working closely with legal counsel

Benefits

  • medical, dental, and vision coverage
  • FSA/HSA
  • 401(k)
  • flexible PTO
  • fully remote workplace
  • technology stipend
  • opportunities for advancement

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