Licensed Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1845H1B SponsorCompany Site LinkedIn

Location

Ohio

Posted

66 days ago

Salary

$30.2K - $71.5K / year

Associate Degree3 yrs expExperience acceptedEnglish

Job Description

• Performs advanced customer service activities and initiatives for specialized products and services. • Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. • Focus on problem resolution that occurs across multiple channels for our customers. • Delivers CARES model to customers and service partners. • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. • Resolves customer service inquiries and issues. • Recommends appropriate solutions. • Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. • May interact with higher levels within the customer organization. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Demonstrates commitment to quality. • Serves as a coach or mentor and may serve as a trainer to the customer service team. • Documents customer interactions and completes service requests to minimize customer effort or additional action.

Job Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Preferred Skills: Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
Competencies: Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Licenses: FINRA Series 7 and 63 (or 66) required.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service