ServiceCore

Get More Done & Stress Less with one tool built to supercharge liquid waste & roll-off businesses.

Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

65 days ago

Salary

$50K - $70K / year

High SchoolEnglish

Job Description

• Provide multi-channel customer support via email, chat, and phone • Troubleshoot product issues using Zendesk and Jira • Own customer issues end-to-end • Document and categorize issues accurately • Collaborate closely with teammates and cross-functional partners • Build strong product knowledge to guide customers confidently • Represent the customer’s perspective internally

Job Requirements

  • Customer-focused and practical
  • Calm under pressure
  • Clear communicator
  • Comfortable with support tools (Zendesk experience is a strong plus)
  • Accountable and organized
  • Adaptable and curious
  • Remote-ready

Benefits

  • 14 Company Holidays in addition to Unlimited PTO
  • Healthcare, dental and vision insurance with generous employer contributions
  • 401K w/ match
  • Equity Appreciation Plan (units granted upon hire)
  • Regular lunches and a fully-stocked kitchen (if in Denver)
  • Bi-weekly Grubhub lunch stipend for remote folks
  • Company-provided hardware of your choice/configuration

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