ezCater is the world’s largest online marketplace for business catering.

Staff Software Engineer, Customer Service

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2007H1B No SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

66 days ago

Salary

$185K - $232K / year

Bachelor Degree7 yrs expEnglishCloudGraph QLJavaRubyRuby ON RailsGo

Job Description

• Take a lead role in developing the technical architecture and roadmap driving the transformation of our customer service tech stack. • Build architectural standards and best practices for ezCater’s software platform. • Set the technical strategy and vision for the Customer Service roadmap. • Strike a balance of quality and speed while working on company-level priorities. • Be a visionary leader providing guidance and mentorship to your teammates. • Raise the bar for software quality, architecture, and expectations in the engineering organization.

Job Requirements

7+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages.
Proven expertise building APIs using GraphQL and REST.
Demonstrated success integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others.
Exposure to contact center tooling like Twilio and Amazon Connect is a plus.
Experience designing backend systems specifically for Salesforce integration.
Excellent written and verbal communication, with a commitment to quality documentation.
Eagerness to give and receive feedback in a collaborative learning environment.

Benefits

Market competitive salary
Stock options
12 paid holidays
Flexible PTO
401K with ezCater match
Health/dental/FSA
Long-term disability insurance
Mental health and family planning resources
Remote-hybrid work from office or home
Opportunities for career growth

Related Categories

Remote Customer Support Jobs in the US

Related Job Pages

Remote Customer Support Jobs in the US Customer Support Jobs in Massachusetts Remote Full-time Jobs (US)More US Remote Jobs

More Customer Support Jobs

Customer Service Representative

Wing Assistant

We're the World's Best Assistant. Hit "Learn More" to speak to an expert about transforming your business! 🚀

Customer Support66 days ago

Full TimeRemoteTeam 501-1,000H1B No Sponsor

Company Site LinkedIn

Customer Service Representative remote role managing customer inquiries

CloudVoIP

View details: Customer Service Representative

Ohio

$3.2K - $5K / month

Apply

Customer Service Specialist

Recruiting.com

Customer Support66 days ago

Full TimeRemoteTeam 11-50H1B No Sponsor

Company Site LinkedIn

Customer Service Specialist ensuring satisfaction for Cencora customers

View details: Customer Service Specialist

Ohio

Apply

Condo Project Specialist

Benchmark Mortgage

Customer Support67 days ago

Full TimeRemoteTeam 11-50H1B No Sponsor

Company Site LinkedIn

Benchmark’s foundation of business is being able to provide prospective clients a home mortgage. The Condo Project Specialist is integral in the process by reviewing loan applications, property appraisals, and preparing the project for underwriting review. Review and analyze all ...

View details: Condo Project Specialist

United States

Apply