• Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region. • Ensure all technical operations are supported by the Regional Technical Lead and meet standards for performance, security, and compliance. • Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking. • Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery. • Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities. • Conduct and oversee site audits, service ticket reviews, and corrective action implementation. • Ensure Azure IoT and related platform support is aligned with regional needs and global standards. • Maintain full accountability for compliance with Data Privacy and regional regulatory requirements. • Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols. • Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards. • Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement. • Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment. • Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs. • Lead contributions to global knowledge-sharing initiatives and documentation repositories.