• Own Discogs’ seller and partner relationships across North, Central, and South America • Act as a trusted regional point of contact for priority and high impact sellers and partners • Support retention, operational health, and adoption of Discogs tools and workflows • Represent Discogs’ values and Partnerships philosophy consistently and credibly in market • Surface regional risks, opportunities, and cultural signals to global leadership • Own the operational health and performance of an assigned cohort of sellers • Provide clear guidance on operational best practice • Drive adoption of key Discogs tools and workflows including Shipping Policies and IMS • Monitor seller performance signals to identify risks, blockers, and opportunities, acting early to resolve or escalate where needed • Escalate complex or sensitive issues with appropriate context and clear recommendations • Support the creation and delivery of clear, accurate, and timely seller facing communications • Contribute to regional and global seller updates in partnership with internal teams • Ensure messaging is clear, consistent, and aligned with platform changes and policy updates • Support time sensitive or high impact communications with appropriate urgency and follow up • Maintain high standards of clarity, consistency, and tone across all seller communications • Maintain consistent, trusted response times for priority sellers and partners, setting clear expectations around availability and escalation windows • Maintain high quality, accurate, and up to date Seller Center content aligned with platform changes and policy updates • Produce and refine guides, help articles, and instructional content using WordPress • Collaborate with Product and Customer Support to ensure accuracy, relevance, and alignment • Structure and tag content to improve clarity, discoverability, and usability • Support the planning and successful delivery of Discogs hosted Record Clubs and regional activations • Coordinate logistics with venues, partners, and internal stakeholders • Provide on site or remote support where appropriate • Capture feedback, learnings, and outcomes from events and feed insight into future planning • Work closely with Customer Support on regional seller challenges and onboarding patterns • Partner with Product and Engineering teams to provide feedback regarding seller insight and regional context • Act as a confident regional owner, resolving issues locally where possible and escalating with context and recommendations when required • Ensure regional considerations are reflected in global workflows, communications, and initiatives