• Location - Must reside in and be authorized to work in the US • Act as the primary bridge between Account Management, Ad Operations, and Engineering • Translate client and operational requirements into clear, actionable technical requests for Engineering • Communicate platform changes, technical limitations, and roadmap updates back to Account Management and AdOps • Own escalation and resolution of complex campaign, platform, and workflow issues • Support campaign setup, trafficking, troubleshooting, and optimization within the DSP • Ensure Account Management and AdOps teams understand how to leverage platform capabilities effectively • Identify recurring issues or inefficiencies and partner with Engineering to drive long-term solutions • Design, document, and deliver onboarding and ongoing training for Account Management and AdOps teams • Create playbooks, SOPs, and best-practice documentation for DSP usage and workflows • Serve as the internal subject-matter expert on DSP operations and capabilities • Define and standardize workflows between Account Management, AdOps, and Engineering • Establish SLAs, escalation paths, and feedback loops to improve execution speed and quality • Provide operational input into product and engineering roadmaps based on frontline insights • Directly manage at least one team member initially • Hire, onboard, and develop additional team members as platform usage and complexity scale • Set performance expectations, coaching plans, and career development paths