Epicor logo
Epicor

We’re the essential partner to the world’s most essential businesses.

Director of Services Innovation

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 1972H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

36 days ago

Salary

$163K - $277K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishCloudERP

Job Description

• Provide architectural leadership for complex, cloud-oriented, and hybrid implementations across Epicor’s portfolio. • Define and govern technical service patterns related to integrations, data, extensibility, and platform customization. • Ensure Consulting Services solutions are designed to be scalable, supportable, and aligned with Epicor’s long-term product strategy. • Act as the primary Consulting Services authority for technical feasibility and delivery readiness during pre-sales activities. • Establish technical guardrails and standards for Statements of Work to reduce scope ambiguity, delivery risk, and margin exposure. • Assess and incubate new technical service offerings (e.g., AI-enabled services, platform accelerators, advanced integrations). • Identify systemic technical risks across active implementations and proactively drive mitigation strategies. • Partner closely with Product, Engineering, and Consulting leadership to align on technical direction without duplicating ownership.

Job Requirements

  • 10+ years of experience in professional services, solution architecture, or technical consulting.
  • Deep understanding of ERP ecosystems, integrations, data architecture, and extensibility.
  • Proven ability to bridge Sales, Product, and Delivery organizations.
  • Strong executive presence with the ability to influence without direct authority.
  • Experience operating in cloud-first, SaaS, and hybrid customer environments.

Benefits

  • Comprehensive health and wellness benefits designed to support your overall well-being.
  • Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
  • Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
  • Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
  • Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
  • Comprehensive support for international relocations and permanent residency processes.

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