• Lead the development of short-, medium-, and long-term demand forecasts across business units, using statistical modeling and advanced analytics. • Oversee the creation and maintenance of capacity models that align staffing with business objectives, service level goals, and budgetary constraints. • Partner with cross-functional leaders (Finance, Operations, HR, and Product) to integrate business initiatives and external factors into workforce planning assumptions. • Continuously refine processes to improve accuracy, scalability, and transparency. • Lead, coach, and mentor a team of analysts and forecasters/planners, fostering a culture of accountability, innovation, and continuous improvement. • Establish clear goals, KPIs, and professional development plans for team members. • Serve as a key strategic partner to senior leadership, providing insights and recommendations that influence hiring and staffing. • Communicate complex workforce concepts in a clear, compelling way to both technical and non-technical audiences. • Drive continuous improvement by evaluating existing workforce planning processes and introducing automation or technology enhancements where possible. • Deliver regular executive reports and presentations highlighting forecast accuracy, capacity utilization, and workforce efficiency.