• Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact. • Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals. • Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration. • Conduct comprehensive training sessions (remote and occasionally in-person) to promote self-service and drive strong initial product adoption. • Contribute to process development and improvement efforts. Identify opportunities to enhance the onboarding experience and our operational efficiency. • Proactively anticipate customer needs, mitigate project risks with clear communication, and act as the primary internal champion for an exceptional post-sale experience.