• Deliver cross-portfolio consulting to help top customers optimize the full NICE portfolio and achieve business outcomes. • Lead initiatives for Analytics, Quality, Feedback to maximize efficiency and CX impact. • Design, lead, and implement adoption frameworks, governance models, and operating maturity programs; lead teams that deliver change management initiatives to ensure adoption and transformation. • Develop benchmarks, KPI frameworks, and actionable insights to guide customer strategy and support thought leadership. • Lead and grow a high-performing consulting organization across NICE’s portfolio. • Define strategic priorities and evolve the consulting practice to reinforce NICE’s position as an AI-first leader in CX. • Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives. • Ensure teams drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI. • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals. • Expand consulting, insights, and optimization offerings. • Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value.