• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interpret simple internal and external business challenges and recommend best practices to improve products, processes or services • Stay informed of industry trends that may inform work • Use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Able to offer new solutions to problems outside of set parameters and construct and provide recommendations • Communicate difficult concepts and may influence others' options on particular topics • Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships • Develop and own site customer communication plan • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise • Be responsible for developing outage scope/communicating scope to FieldCore • Be responsible for managing the Outage 360 process and processing of Change Orders • Organize pre-outage, post-outage and outage milestone meetings