Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

Alaska + 12 more

Posted

68 days ago

Salary

Not specified

English

Job Description

• Act as a trusted advisor guiding customers through their digital transformation journey. • Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation. • Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals. • Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap. • Drive collaboration across internal teams to ensure customers experience maximum value and operational success.

Job Requirements

Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change.
Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions.
Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs