Client Success Advocate – Relationship Manager II

Customer AdvocateCustomer SuccessFull TimeRemoteSeniorTeam 10,001+Since 1997H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

70 days ago

Salary

$100K - $150K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

• Responsible for high-level relationship management for one or more assigned clients. • Serves as the primary management contact and client liaison. • Identifies areas where continuous improvements can be applied. • Manages operational aspects of projects and is responsible for the oversight of vendors and subcontractors. • Leads the sales effort for incremental revenue opportunities and contract renewals. • Represents the enterprise to the client and the client to the enterprise. • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.

Job Requirements

  • A Bachelor’s or Master’s degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
  • Mortgage banking or Banking technology experience strongly preferred.
  • Proven track record in client relationship management, service delivery and/or the support of technology products and services.
  • Broad understanding of the financial and strategic aspects of the business.
  • Displays strong oral, written, and interpersonal communication skills.
  • Exhibits a high degree of initiative and analytical skills.
  • Experience working in a 24x7 Client Support environment.

Benefits

  • medical
  • dental
  • vision
  • basic life insurance
  • short/long term disability
  • 401(k) participation (with company match)
  • minimum of 10 days of vacation for new employees
  • sick time based on state requirements
  • 8 Company-paid holidays
  • 2 personal holidays per year

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