• Provide product expertise to clients and develop a deep understanding of client’s business practices and operating environment. • Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.) • Become intimately involved with clients’ configurations and architecture to assist with outcomes. • Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth. • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Develop and understand the client’s technical environment, product configurations, and business processes. • Liaise with engineering teams to resolve escalated technical issues where appropriate. • Assist with challenging client requests or issue escalations as needed . • Cultivate a strong culture of talent development . • Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision . • Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers. • Understands Routeware technology, product offerings, and industries served. • Fosters and promotes innovative thinking and collaboration across teams • Mentors team and cross teammembers, helping them to develop skills and capabilities in support of their professional growth • Leads and contributes to Account Management initiatives as needed • Ability to travel up to 50%