• Lead & Manage Daily Operations • Platform Account Operations Team — responsible for the preparation, lifecycle management, and maintenance of operational accounts on various digital and social media ecosystems. • Strategic Product Curation Team — responsible for discovering and validating high-potential products on leading global e-commerce marketplaces. • Oversee 2 operational departments: • Plan, prioritize, and coordinate daily workloads. • Ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and deadlines are consistently achieved. • Optimize Platform Account Readiness • Develop and maintain lifecycle strategies for high-volume operational accounts, including initial setup and preparation. • Diagnose, troubleshoot, and resolve complex account challenges, restrictions, and behavioral issues related to platform policy. • Ensure the required inventory of operational accounts is maintained. • Work closely with engineering teams to align account behavior with operational support infrastructure. • Track key performance metrics such as account readiness success rate, longevity, platform compliance rate, and throughput. • Improve Strategic Product Curation Quality • Build and maintain clear guidelines and methodologies for identifying high-potential e-commerce products. • Monitor team performance and daily output quality. • Ensure product research relevance and alignment with current e-commerce market trends. • Cross-Team Collaboration • Act as a communication bridge between operational and technical teams. • Communicate operational bottlenecks, changes in platform behavior, and opportunities for process improvement. • Participate in strategic discussions and implement high-level operational decisions.