Your personal information is available for public consumption. This makes you–and the organization you work for–an easy target for abuses ranging from identity theft, robocalls, and spam texts to social engineering, and executive and employee threats. DeleteMe removes unwanted instances of personal information from online sources; making it simple for our customers to keep their personal data from being used and abused by others. With over 35 Million individual pieces of data removed since 2010, DeleteMe is the category-defining market leader in the personal data removal space.

Mid-Market Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteMid LevelTeam 51-200Since 2010H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

72 days ago

Salary

Not specified

Seniority

Mid Level

2 yrs expEnglishCyber Security

Job Description

• Achieve high client retention and renewal rates, partnering with Sales to optimize net renewal rates. • Proactively identify risk mitigation strategies to reduce client churn and contraction. • Understand DeleteMe customer’s business needs and opportunities for growth with existing customers • Act as a product expert and evangelist for DeleteMe’s customers and customer evangelist with internal DeleteMe stakeholders (Voice of the Customer) • Work cross-functionally with a variety of departments on projects to enhance the product and customer experience • Develop and implement best practices for client engagements to deliver continuous value. • Lead Executive Business Reviews (EBRs) for high-value customers to demonstrate realized product value and strategic roadmap. • Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry • Create customer advocates within your book of business and help drive the new business pipeline with referral customers.

Job Requirements

Minimum of 2 - 5 years of experience working as a Customer Success Manager, Onboarding Manager, or Account Manager
Experience working in a fast-paced SaaS environment.
Experience developing deep client relationships to understand client needs and helping to optimize the customer experience.
Proven experience in measurable churn mitigation and driving higher renewal rates.
Demonstrated ability to increase product adoption and net retention, leading to improved customer health scores.
Experience working cross-functionally with sales, marketing, product, and support teams to drive positive customer outcomes.
Experience with project management principles and how to effectively manage stakeholder expectations.
A deep understanding of the physical/cybersecurity or threat intelligence or landscape(s).